Exclusive Auto Service’s Frequently Asked Questions
Welcome to our FAQ page! At Exclusive Auto Service, in Thousand Oaks, CA, we know you may have questions about your vehicle’s care, our services, and what to expect when you visit us. Here are some of the most common questions we receive:
GENERAL QUESTIONS
Q: Where are you located?
A: We are conveniently located at 3209 E Thousand Oaks Blvd, Ste J, Thousand Oaks, CA 91362.
Q: What types of vehicles do you service?
A: We specialize in German vehicles such as BMW, Mercedes-Benz, Audi, Volkswagen, Land Rover, Porsche, and Mini Cooper.
Q: Are you certified to work on my vehicle?
A: Yes! Our technicians are ASE-certified and factory-trained, with years of experience working on German vehicles.
Q: Do you offer warranties on your work?
A: Absolutely. We stand by our work with a 24-month/24,000-mile warranty on most repairs and services. Ask us for details when you book.
SERVICES & APPOINTMENTS
Q: What services do you offer?
A: We provide full-service auto repair and maintenance, including:
• Factory-scheduled maintenance (30k/60k/90k+ miles)
• Diagnostics & check engine light service
• Brake repair & replacement
• Transmission service
• Oil changes & tune-ups
• A/C and heating repair
• Suspension & steering
• Electrical system diagnostics
• And more!
Q: Do I need to make an appointment?
A: Appointments are recommended, but walk-ins are welcome based on availability. To guarantee a convenient time, we suggest scheduling ahead by phone or through our [online booking system].
Q: How long will my service take?
A: It depends on the service. Routine maintenance (like an oil change or brake inspection) typically takes about 1–2 hours. For diagnostics or major repairs, we’ll provide a time estimate after inspecting the vehicle.
Q: Do you offer loaner cars or shuttle service?
A: Yes, we offer a free local shuttle service. Let us know your needs when you book.
COST & PAYMENT
Q: How much will my repair cost?
A: We provide upfront estimates after diagnosing the issue. We’ll always get your approval before beginning any work.
Q: Do you offer financing or payment plans?
A: Yes, we offer financing options through trusted third-party providers. Ask our front desk team about applying for payment plans.
Q: What forms of payment do you accept?
A: We accept cash, Visa, MasterCard, American Express, Discover, and most major credit cards.
WARRANTY & PARTS
Q: Do you use OEM parts?
A: Yes, whenever possible we use OEM (Original Equipment Manufacturer) parts to ensure the highest quality and proper fit for your vehicle. We also offer high-quality aftermarket options depending on your budget and needs.
Q: Will servicing my vehicle here void my factory warranty?
A: No. Thanks to the Magnuson-Moss Warranty Act, having your car serviced by us will not void your manufacturer’s warranty—as long as maintenance is performed according to factory recommendations.
OTHER QUESTIONS
Q: Can you perform a pre-purchase inspection (PPI)?
A: Absolutely. A PPI is a smart move before buying a used car. We’ll give you a full report on the vehicle’s condition, potential issues, and repair costs.
Q: Do you handle smog checks or emissions repairs?
A: While we don’t perform smog tests on-site, we do offer emissions diagnostics and repairs to help your vehicle pass.
Q: What makes Exclusive Auto Service different from other shops?
A: We combine dealership-level expertise with personalized service, transparency, and honest pricing. With over 45 years of experience in Thousand Oaks, we’ve built a reputation for treating our customers like family.
Still Have Questions?
We're here to help!
Call us at
(808) 370-8280
Visit us at 3209 E Thousand Oaks Blvd, Ste J, Thousand Oaks, CA 91362, or message us directly!
